CONTACT INFORMATION
Website name : moggyandmutt.co.uk
Company name: EP DIGITAL LIMITED
Address: RM 01, 26TH FLOOR, WORKING VIEW COMM BUILDING, 21 YIU WAH STREET, CAUSEWAY BAY HONG KONG
Company number: 76635299
Email: hello@moggyandmutt.co.uk
Phone: +1 5412570240
Opening hours: Monday to Friday : 8:00 AM - 5:00 PM (GMT+01:00) Paris time
Moggy & Mutt Shipping Policy:
This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store, you accept the policies contained herein.
Delivery Times:
📦 We offer free tracked delivery for all orders in the UK.
🚚 Shipping times: Fast shipping in 1 to 3 days (Monday to Friday).
📆 Delivery times: 7 to 10 days (Monday to Friday).
🚛 We collaborate with reputable carriers to ensure timely delivery.
If you have any doubts about delivery to your area, please do not hesitate to contact us at: hello@moggyandmutt.co.uk
Once your order has been shipped, you will receive a confirmation email with tracking information.
ORDER PROCESSING TIME
Processing Time : Orders are processed within 1 to 3 business days, Monday to Friday.
Order Cut-off Time : 11:00 PM (UTC+00:00) London time.
Weekend Orders : Orders placed on weekends are processed on the next business day.
Shipping costs:
Delivery conditions :
TRACKING INSTRUCTIONS
Change of delivery address :
We cannot change the delivery address once it is in transit. If you need to change the delivery location of your order, please contact us within one day of placing your order at hello@moggyandmutt.co.uk
Order cancellation policy:
If you change your mind before receiving your order, we can accept cancellations at any time before the order is shipped (ideally within 12 hours). If an order has already been shipped, please refer to our refund policy.
No cancellation request for your order can be taken into account if it has already been processed.
A large majority of in-stock items are processed and/or shipped within 12 hours, it is imperative that you contact us during this period, so that we can attempt to cancel your order before it is processed and/or shipped.
Address error:
It is your responsibility to verify the accuracy of this address and to contact us very quickly to specify a modification. This modification can only be made if your order has not yet been processed.
We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses...).
In these cases, these packages may be returned to us, but not always.
If your order is returned to the sender, we will offer you a refund of your order minus shipping costs or we will offer you a reshipment, according to your choice.
You are not eligible for reshipment or a refund of your order until your package has been received by the sender.
Packages damaged in transit:
If you find that a package is damaged during transit, please, if possible, reject the package from the courier service and contact our customer service. If the package was delivered without you being present, please contact customer service: hello@moggyandmutt.co.uk
Customer Service: We respond within 24 hours.
You can send us an email at this address: hello@moggyandmutt.co.uk or use the contact form by clicking here: hello@moggyandmutt.co.uk
FINALLY, IF ALL PACKAGES HAVE ARRIVED AND YOU ARE STILL MISSING A PRODUCT, CONTACT CUSTOMER SERVICE BY EMAIL.
At Moggy&Mutt, we do our best to make our product descriptions as detailed as possible so that you encounter no surprises when you receive our products. We want our customers to know exactly what they are ordering.
Return Policy:
We accept returns* for any reason! Whether you are dissatisfied or have simply changed your mind. Our return policy is 30 days from the moment you receive your products. If for any reason you are not satisfied, simply fill out this Return Form. Sign it and send it with your package to the address we will provide you when you write to our support.
For more information, please refer to our return and refund policy